Welcome to

TICKETER

The most advanced Discord ticket management system available

Features

Explore some of the key features we offer!

Customizable Forms

Create tailored ticket forms to collect exactly the information you need.

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Ticket Questions

Please answer the following questions to complete your ticket.

What is your issue?

Please describe your problem in detail so we can help you better.

Have you tried restarting?

This is often the first troubleshooting step.

What platform are you using?

Select your operating system or device

Optional

How urgent is this issue?

Help us prioritize your request appropriately.

Optional

When did this issue first occur?

Please provide the date and time when you first noticed this problem.

Panel Categories

Create organized ticket panels with multiple categories for different support needs.

Ticket Support

We offer ticket support for a selection of topics. Ensure you provide all required information upon ticket creation to prevent your ticket from being auto-closed.

Create your ticket by pressing the buttons below to create your ticket!

DBD Ticketer • Ticket Support

Advanced Search

Find tickets instantly with powerful filtering and search options.

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Ticket Search Results

Found 5 tickets

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#0005 → Owner @User • Priority normal • Staff Unclaimed • Members 0

Panel Ticket Support • Category Reports • Created 7/31/2025

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#0004 → Owner @User • Priority normal • Staff Unclaimed • Members 0

Panel Ticket Support • Category Reports • Created 7/30/2025

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#0003 → Owner @User • Priority normal • Staff Unclaimed • Members 0

Panel Ticket Support • Category Reports • Created 7/30/2025

⚪

#0002 → Owner @User • Priority high • Staff @User • Members 1

Panel Ticket Support • Category Reports • Created 7/29/2025 • Tags: general

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#0001 → Owner @User • Priority normal • Staff @User • Members 0

Panel Ticket Support • Category Reports • Created 7/29/2025

DBD Ticketer • 7/31/202503:57 PM

Auto Responder

Set up automatic replies to common inquiries, ensuring timely responses even when you’re away.

Billing & Premium Support

If you have questions about your billing, invoices, or premium subscriptions, please visit the Billing section in your account settings.

To add premium to your guilds, check out our Premium Guide for step-by-step instructions.

You can view invoices, update payment methods, and manage your subscriptions from your dashboard. For more details, see our Help Center or contact our billing team directly.

DBD Ticketer • 9/9/202509:07 PM

Staff Teams & Escalation

Efficiently manage support requests with team-based workflows and escalation paths.

⬆️ Ticket Escalated

Ticket #0001 has been escalated to the Billing team by @User.

Team Expertise: Billing & Payments (@Role)

DBD Ticketer • 9/9/202509:07 PM

Auto-Close Tickets

Automatically manage inactive tickets with smart closure and notification system.

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Ticket Auto-Close Warning

This ticket #0006 has reached the maximum inactivity period and will be automatically closed September 9, 2025 at 10:07 PM

@User, please respond immediately to prevent closure.

DBD Ticketer • 9/9/202509:07 PM

Ticket Details

Comprehensive ticket information display with real-time status updates and management controls.

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Ticket `#0006` Opened

Welcome @User! A staff member will be with you shortly.

Priority: NORMAL
Panel: Ticket Support
Category: Reports
Status: OPEN
Tags: None

Owner: @User
Members: None
Staff: None
Claimed By: None

Ticket ID: 0006 • Opened at July 31, 2025 at 06:48 PM

Ticket Claiming

Enable staff to claim tickets for accountability and faster response times.

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Ticket Claimed

Ticket claimed successfully by @User for ticket #0006

DBD Ticketer • 7/31/202507:44 PM

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Ticket Unclaimed

Ticket #0006 has been unclaimed and moved back to the queue

DBD Ticketer • 7/31/202507:44 PM

Tags & Priority

Organize and prioritize tickets with custom tags and priority levels for efficient management.

🏷
️ Tag Added

Tag sales was added to this ticket by @User

DBD Ticketer • 7/31/202507:50 PM

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Priority Updated

Ticket priority changed from NORMAL to HIGH by @User

DBD Ticketer • 7/31/202507:50 PM

Merge & Move

Organize tickets efficiently by merging duplicates or moving between categories.

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Ticket Merged

Ticket #0006 has been merged into this ticket

DBD Ticketer • 7/31/202507:55 PM

↕️ Ticket Moved

Ticket #0006 has been moved to a different category

DBD Ticketer • 7/31/202507:55 PM

Rating & Feedback

Collect valuable feedback and ratings to continuously improve your support quality.

⭐ Thank You for Your Feedback!

Your 5 star rating has been recorded for ticket #0007.

• Rating: ⭐⭐⭐⭐⭐
• Feedback: Great support! Got the right help really fast.

Your feedback has been shared with our support team.

DBD Ticketer • 7/31/202509:00 PM

Frequently Asked Questions

Here are some of the most common questions we get asked!

Features

Customizable Forms

💬 Ticket Questions

What is your issue?

Have you tried restarting?

What platform are you using?

How urgent is this issue?

When did this issue first occur?

Panel Categories

Ticket Support

Advanced Search

🔍 Ticket Search Results

Auto Responder

Billing & Premium Support

Staff Teams & Escalation

⬆️ Ticket Escalated

Auto-Close Tickets

🔴 Ticket Auto-Close Warning

Ticket Details

🎫 Ticket #0006 Opened

Ticket Claiming

👤 Ticket Claimed

👤 Ticket Unclaimed

Tags & Priority

🏷️ Tag Added

📈 Priority Updated

Merge & Move

🔀 Ticket Merged

↕️ Ticket Moved

Rating & Feedback

⭐ Thank You for Your Feedback!

Frequently Asked Questions

How do I create a ticket?

Can I customize ticket questions?

How do I assign tickets to staff?

What happens to inactive tickets?

Can I export ticket transcripts?

How do I search for tickets?

Are ticket permissions role-based?

Can I run multiple panels?

Is there a limit to open tickets per user?