Privacy Policy
Last updated: August 19, 2025
1. Introduction
Defaults Bot Development ("we," "us," or "our") operates the Ticketer Bot Discord application and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
By using Ticketer Bot, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
2.1 Information You Provide
We may collect information that you voluntarily provide to us:
- Discord user ID and username
- Server (guild) information where the bot is installed
- Messages and content in support tickets
- Configuration settings and preferences
- Payment information for premium subscriptions
2.2 Automatically Collected Information
We automatically collect certain information when you use our services:
- Discord API data (user interactions, server events)
- Usage analytics and performance metrics
- Log files and error reports
- Device and browser information
- IP addresses and geographic location
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining the Ticketer Bot service
- Processing and managing support tickets
- Improving bot functionality and user experience
- Sending service-related notifications
- Processing payments for premium features
- Analyzing usage patterns and performance
- Preventing fraud and ensuring security
- Complying with legal obligations
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: With trusted third-party services that help us operate our platform (hosting, payment processing, analytics)
- Discord: As required by Discord's API and platform policies
- Legal Requirements: When required by law, court order, or government request
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Safety and Security: To protect our rights, property, or safety, or that of our users
5. Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure hosting infrastructure
- Regular data backups and disaster recovery procedures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
- Active user data: Retained while you use our services
- Ticket transcripts: Retained for up to 2 years for support purposes
- Analytics data: Aggregated and anonymized after 1 year
- Payment records: Retained as required by tax and financial regulations
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to certain processing activities
- Restriction: Request restriction of processing
To exercise these rights, please contact us using the information provided in the Contact section below.
8. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your experience and analyze usage patterns.
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how users interact with our site
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your jurisdiction. We ensure that such transfers comply with applicable laws and provide adequate protection for your personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Through our Discord server
- Via email (contact information available on our website)
- Through our support ticket system
13. Legal Basis for Processing
Our legal basis for processing your personal information includes:
- Contractual Necessity: To provide our services as agreed in our Terms of Service
- Legitimate Interests: To improve our services and ensure security
- Consent: Where you have provided explicit consent
- Legal Compliance: To comply with applicable laws and regulations